West Glenmoriston Community Company

Community Emergency Plan

IF YOU ARE IN IMMEDIATE DANGER CALL 999

Phone number/email address  There is a director’s mobile phone and the holder of this phone changes monthly  07940155806

updated on  20/09/2025

SSEN Registration  

https://www.ssen.co.uk/power-cuts-emergencies/priority-services/ 

SSEN Information Leaflet  

https://www.ssen.co.uk/globalassets/power-cuts/psr-docs/psr-leaflet-final-28.5.20-4.6-2.pdf 

Scottish Water Registration  

https://www.scottishwater.co.uk/help-and-resources/contact-us/additional-support 

Scottish Water Information Booklet 

https://www.scottishwater.co.uk/-/media/ScottishWater/Document-Hub/Factsheets-and-Leaflets/Leaflets/070120PriorityServicesBooklet2020.pdf

Community Support

Highland Council Resilience Officer

• Stephen Mardon
• Direct Dial 01463 702769
• Work mobile: 07798 857613
• Email: Stephen.mardon@highland.gov.uk

Highland Council Ward Manager 

• Ward 12
• Town House
• Inverness
• IV1 1JJ
• Telephone: 01463 785010 
• Fax: 01463 724291
• Email: Charles.Stephen@highland.gov.uk

Council emergency out of hours phone numbers

• Health and social care - 0808 175 3646
• Roads, parks, flooding and street lighting - 01349 886 690  
• Housing, homelessness, and public buildings – 01349 886 691
• Registration - 07818 588 203

Fort Augustus & Glenmoriston Community Council

• Community Council Representative
• Deirdre MacKinnon - Chairperson
• Phone: 01320 366556
• Email: deirdre_x@hotmail.co.uk

Scottish Fire and Rescue (SFRS) community safety representative

• Scottish Fire and Rescue (SFRS) community safety representative
• Email;  N.HLNDInvernessCAT@firescotland.gov.uk

Fort Augustus and Glenmoriston Community Company

• Public information and support
• The company employ caretakers who can support some works
• Email: contact@CommunityCompany.co.uk
• Phone: 01320 366800

Community Notice Board

• Local Information
• West Glenmoriston Hub

Police Scotland

• Local emergency support
• Always dial 999 in an emergency 
• By phone – 101 for non-emergencies 
• Twitter - @northernPolice

SSEN

• Local support in power outage
• To report power outage:
• Tel: 105
• Facebook Messenger: https://www.facebook.com/ssencommunity/
• Twitter: @SSENCommunity

Transport Infrastructure

BEAR Scotland

• Responsible for A887 Skye Road
• You can report defects via:
• The report website
• ·        https://www.bearscot.com/report-a-defect/
• ·        Or by phone BEAR Traffic Scotland Customer Care Line 0800 028 1414.
• ·        Twitter: @BEAR_Scotland
• Phone General Enquiries: 01738 448 600
• Email: enquiries@bearscotland.co.uk

Highland Council

• Responsible for Tomcrasky Road
• If you need to report an emergency Roads, park, flooding phone 01349886601 (8am to 5pm Monday to Friday)
• Outside with these times phone 01349886690.

Health

NHS urgent care

• This service is to provide urgent care advice and mental health support day or night.
• Phone: 111

NHS non urgent or vaccination information

•  If you are feeling unwell or have a question about your health or local NHS services
• www.nhsinform.scot
• Phone: 0800224488

Cill Chuimein Medical Centre 

• Fort Augustus 
• Inverness shire 
• PH32 4BH
• GP services
• Phone: 01320 366216

Flooding

SEPA

• SEPA is the flood warning authority for Scotland
• Check our flood maps to show where flooding may impact
• Sign up to Floodline for advanced notice of flooding
• Get advice and information about how to be prepared
• Telephone Floodline: 03459881188
• Twitter: @ScottishEPA
• Facebook: https://www.facebook.com/ScottishEnvironmentProtectionAgency/

Scottish Water

• Is responsible for the drainage of surface water from roofs and paved ground surface within the property boundary
• Helps protect properties from flooding caused by overflowing or blocked sewers
• www.scottishwater.co.uk/flooding
• Telephone Customer Helpline:  0345 601 8855
• Twitter:  @scottish_water
• Facebook: https://www.facebook.com/scottishwater

Highland Council

• Plans, implements and maintains flood protection measures
• Clears and repairs watercourses to reduce flood risk
• Is responsible for gully (gutter and drain covers) maintenance for local roads
• Works with emergency responders when flooding happens
• Let them know if watercourses are blocked with debris or flood defences are tampered with
• Non-emergency reports should be reported online
• https://www.highland.gov.uk/report
• If you need to report an emergency Roads, park, flooding or street lighting phone 01349886601 (8am to 5pm Monday to Friday) 
• Outside with these times phone 01349886690

 KEY LOCATIONS

Building  The Hub Dalchreichart

Location Dalchreichart

Potential usage in an emergency - centre for information and distribution of aid. We are also looking at the potential for the Hub to be open at some points after 24 hours in order for reisdents to charge phones and access the internet (this is ongoin). There are currently issues around the Hub being open at all times in an emergency given that power cuts particularly, mean that water gets cut off and therfore sanitation/hygiene is difficult (we still have to comply with health and safety legislation). We are also working with the community council to work on a more widespread resilience plan for the 3 glens.

Contact details  Hub Secretary: tim@faebuie.co.uk or general enquiries on email at front page of website